Question: What is Emma in Uscis?

Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants.

How do I talk to Emma?

Getting Emma’s help is easy: just click on “Ask a question” in the upper right corner of one of our Web pages and type a question into her chat window. Emma will respond in writing, and if you click the speaker icon, she’ll talk to you. She works best on desktop computers and will soon be available on mobile devices.

How do I check my Emma status?

Emma is easy to use and easy to find. Anytime you visit the website for USCIS, Emma appears in the corner of your screen. To check the status of your case, type in the question and Emma will give you the link to the answer.

Does Uscis Emma work on weekends?

The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday – Friday, 8 a.m. – 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. Call the USCIS Contact Center toll-free at 1-800-375-5283.

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How do I get a receipt from Emma?

If 30 days has passed and you have not received your receipt notice, then you should write an email to request a replacement receipt for the form you submitted with an explanation about why you need one and send it to LockboxSupport@uscis.dhs.gov.

Chatting with Emma is Easy

Getting Emma’s help is easy: just click the “Need Help? Ask Emma” link in the upper right corner of the page or the “Need Help” icon on the bottom of some pages. Emma works on desktop and laptop computers and mobile devices.

Does Uscis work on Saturday and Sunday?

Representatives at our USCIS Contact Center will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time. Applicants will be able to call our toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS.

Does Uscis work on Sunday?

Representatives at our USCIS Contact Center will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time.

How do I speak to a Tier 2 Uscis officer?

Instructions for Contacting a Live Person at USCIS

  1. Dial the number 1-800-375-5283.
  2. Press 1 for English. Press other numbers for other languages that are available.
  3. Press 1 to check your case status.
  4. Press 2 if you no longer have access to your receipt number.
  5. Press 2 to talk to a USCIS representative.

How can I talk to a uscis agent?

Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. The system will answer your question and can send you links to forms and information by email or text.

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Can I email uscis?

If you would like to provide feedback on this uscis.gov website, you may email us at uscis.webmaster@uscis.dhs.gov.

How do I contact uscis about my case?

If you still have questions or concerns on any information you can check our website at uscis.gov or call the USCIS Contact Center at 1-800-375-5283.

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